Terms & Conditions

These Terms & Conditions ("Terms") govern your access to and use of Vox AI ("the Platform", "the Service"), an AI-powered candidate screening and interviewing platform operated by Mfluence Private Limited ("the Company", "we", "us", "our") at app.voxai.biz.

By creating an account, ticking the acceptance box at sign-up, or using the Service in any way, you agree to these Terms on your own behalf and on behalf of the organisation you register. If you do not agree, do not use the Service.

These Terms should be read together with our Privacy Policy and Refund Policy, which form part of this agreement.

1. Definitions

• Customer — the organisation that registers a workspace on the Platform.
• User — an individual authorised by the Customer to access the workspace.
• Candidate — an individual screened, called, interviewed or evaluated through the Platform.
• Customer Data — all data the Customer or its Users upload to, or generate on, the Platform, including candidate records, resumes, job configurations, call recordings, transcripts and evaluation reports.
• Wallet — the prepaid balance held against the Customer's workspace, from which subscription rentals and usage charges are debited.

2. Eligibility and accounts

1. You must be at least 18 years old and legally able to enter into a binding contract.
2. Registration requires a valid corporate email address. Accounts registered with personal or disposable email domains may be refused.
3. New organisations are subject to a verification review. Until approval, access to the Platform is limited.
4. You are responsible for the accuracy of the information you provide, for keeping your credentials confidential, and for all activity under your account. Notify us at support@voxai.biz immediately if you suspect unauthorised use.
5. You are responsible for the acts and omissions of every User you invite to your workspace.

3. The Service

The Platform provides AI-assisted recruitment tooling, which may include automated voice screening calls, speech transcription, AI-generated evaluations and scoring, candidate management, messaging (email, SMS, WhatsApp) and integrations with third-party applicant tracking systems.

We may add, modify, suspend or discontinue features at any time. Where a change materially reduces a paid feature, we will give reasonable prior notice through the Platform or by email.

4. AI-generated output — no reliance without human review

1. You must not use the Platform as the sole basis for rejecting, selecting or otherwise making an employment decision about any Candidate. Every material decision must be reviewed by a competent human.
2. You are solely responsible for compliance with all employment, equal-opportunity, anti-discrimination, labour and data protection laws applicable to your hiring process.
3. You are solely responsible for any disclosure you are required to make to Candidates about the use of automated tools, and for obtaining any consent required in your jurisdiction.
4. We give no warranty that AI output is accurate, complete, fit for any purpose, or free from bias.

5. Your obligations regarding Candidates

1. You represent and warrant that you have a lawful basis to collect, upload and process every Candidate's personal data through the Platform, and that you have given every notice and obtained every consent required by law — including consent to be contacted by an automated calling system and to have the call recorded and transcribed.
2. You must only upload Candidate contact details that you obtained lawfully, and must honour applicable do-not-disturb, do-not-call and telemarketing regulations.
3. You must not use the Platform to contact individuals who have withdrawn consent or asked not to be contacted.
4. In respect of Candidate personal data, you are the data fiduciary / controller and we act as a data processor on your documented instructions. See the Privacy Policy.

6. Acceptable use

You must not, and must not permit any User or third party to:

• use the Service for any unlawful, fraudulent, deceptive or harassing purpose;
• upload malware, or attempt to breach, probe, overload or circumvent the security, rate limits or access controls of the Platform;
• reverse-engineer, decompile, scrape, or create derivative works from the Platform, except to the extent that restriction is prohibited by law;
• resell, sublicense, white-label or provide the Service to third parties without our written agreement;
• share credentials or API keys, or exceed the number of Users permitted by your plan;
• use the Service to build a competing product, or to benchmark it for publication without our consent;
• impersonate any person, or misrepresent the identity of the organisation placing calls;
• upload content that infringes intellectual property, or that is defamatory, obscene or unlawful.

We may suspend or terminate access immediately, without refund, for a breach of this section.

7. Fees, Wallet and billing

1. Paid plans are billed in advance for the applicable billing period. All fees are in Indian Rupees (INR) and are exclusive of GST and other applicable taxes, which are charged additionally.
2. The Platform operates on a prepaid Wallet model. You top up the Wallet, and subscription rentals, add-on minute blocks, SMS and WhatsApp usage are debited from it.
3. Wallet top-ups are processed by our third-party payment gateway. We do not receive or store your card or bank credentials.
4. Interview minutes are provided as a monthly plan quota plus any add-on minute blocks you purchase. Unused plan quota does not carry over to the next billing period unless your plan expressly says so. Add-on blocks are consumed within the billing period in which they are purchased.
5. Where a credit limit has been agreed for your workspace, the Wallet may go into deficit up to that limit. Crossing the limit, or failing to fund a renewal, will suspend paid actions on the workspace until the balance is restored.
6. Charges already incurred remain payable on suspension or termination.
7. Refunds and cancellations are governed exclusively by the Refund Policy.

8. Free trial

New organisations may be offered a free trial. Trial workspaces carry reduced limits, expire automatically at the end of the trial period, and are provided "as is" with no warranty and no service commitment whatsoever. We may modify or withdraw the trial at any time. See the Refund Policy for trial details.

9. Intellectual property

1. The Platform, its software, models, prompts, interfaces, documentation and branding are and remain the exclusive property of the Company and its licensors. These Terms grant you a limited, non-exclusive, non-transferable, revocable licence to use the Service during your subscription, and nothing more.
2. You retain ownership of Customer Data. You grant us a worldwide, royalty-free licence to host, process, transmit and display Customer Data solely to provide, secure and support the Service, and to meet our legal obligations.
3. We may compile aggregated and de-identified statistics from use of the Service, which do not identify you, any User or any Candidate, and may use those to operate and improve the Service.
4. If you send us feedback or suggestions, we may use them without obligation or compensation to you.

10. Third-party services

The Service depends on third-party providers, including cloud hosting, telephony carriers, speech and language model providers, messaging gateways, payment gateways and, where you enable them, applicant tracking systems. Those providers operate independently and their availability, performance, pricing and terms are outside our control. We are not responsible for any act, omission, outage, data loss or breach of a third-party provider, or of any integration you choose to connect. Your use of a connected third-party service is governed by that provider's own terms.

11. Warranty disclaimer

The Service is provided on an "as is" and "as available" basis. To the maximum extent permitted by law, the Company disclaims all warranties, conditions and representations of any kind, whether express, implied or statutory, including any implied warranty of merchantability, fitness for a particular purpose, accuracy, non-infringement, or arising from a course of dealing or usage of trade.

We specifically do not warrant that:

• the Service will be uninterrupted, timely, secure, or error-free;
• calls will connect, complete, or be recorded successfully;
• transcripts, evaluations, scores or reports will be accurate, complete or unbiased;
• defects will be corrected, or that the Service is free of vulnerabilities;
• the Service will produce any particular hiring outcome, cost saving or business result.

12. Limitation of liability

1. No liability for business loss. To the maximum extent permitted by applicable law, neither the Company nor any of its directors, officers, employees, contractors, agents or affiliates shall be liable to you or to any third party for any indirect, incidental, special, consequential, exemplary or punitive damages, or for any loss of profits, loss of revenue, loss of business, loss of contracts, loss of anticipated savings, loss of goodwill or reputation, business interruption, wasted expenditure, or loss of or corruption of data — however caused, whether in contract, tort (including negligence), breach of statutory duty or otherwise, and even if we were advised of the possibility of such loss.
2. No liability for technical failure. Without limiting the above, we shall not be liable for any loss or damage arising out of or connected with: server, hosting, network, telephony or power failure; downtime, latency, dropped, failed, delayed or unrecorded calls; software bugs, defects, faulty or malfunctioning code, or an unsuccessful deployment or update; corruption, deletion or inaccessibility of data; inaccurate, incomplete, biased or otherwise erroneous AI-generated transcripts, scores, summaries or recommendations; the failure, suspension, outage or change of any third-party provider or integration; or any unauthorised access to or alteration of your transmissions or data not caused by our wilful misconduct.
3. Hiring decisions. We shall have no liability whatsoever for any employment, engagement, rejection or other decision you make in reliance on the Service, or for any claim brought against you by a Candidate, employee, regulator or third party arising from your use of the Service.
4. Aggregate cap. Where liability cannot lawfully be excluded, the total aggregate liability of the Company and all of its directors, officers, employees, contractors, agents and affiliates, for all claims arising out of or relating to the Service in any twelve-month period, shall not exceed the total fees actually paid by you to the Company for the Service in the three (3) months immediately preceding the event giving rise to the claim. Where no fees have been paid — including during a free trial — that cap is nil.
5. Personal immunity. You agree to bring any claim arising out of or relating to the Service solely against the Company, and not against any director, officer, employee, contractor or agent of the Company in their personal capacity. Those individuals may enforce this section directly.
6. Nothing in these Terms excludes or limits liability that cannot lawfully be excluded or limited, including liability for fraud or fraudulent misrepresentation. This section survives termination.

13. Indemnity

You will indemnify, defend and hold harmless the Company and its directors, officers, employees, contractors, agents and affiliates from and against all claims, demands, proceedings, losses, liabilities, damages, fines, penalties, costs and expenses (including reasonable legal fees) arising out of or relating to:

• your use of the Service, or use by any User of your workspace;
• Customer Data, including any claim that it infringes rights or was collected or processed unlawfully;
• your contact with, screening of, evaluation of, or decision regarding any Candidate;
• your breach of these Terms, of the Privacy Policy, or of any applicable law.

14. Suspension and termination

1. You may cancel your subscription at any time from your account settings or by writing to support@voxai.biz.
2. We may suspend or terminate access immediately on notice for non-payment, breach of these Terms, suspected fraud or abuse, a risk to the security or integrity of the Platform, or where required by law.
3. On termination, your licence ends and access to the workspace ceases. You may request an export of Customer Data within 30 days of termination, after which we may delete it in line with the Privacy Policy.
4. Sections 5, 9, 11, 12, 13, 15 and 16 survive termination.

15. Force majeure

We are not liable for any failure or delay in performance caused by an event beyond our reasonable control, including acts of God, natural disaster, epidemic, war, terrorism, riot, strike, government action, change in law, failure of the public internet or telecommunications networks, power failure, cyber-attack, or the failure or default of any third-party provider.

16. Governing law and jurisdiction

These Terms are governed by the laws of India. Subject to the following, the courts at the Company's registered office shall have exclusive jurisdiction. The parties will first attempt to resolve any dispute in good faith within 30 days of written notice; failing that, the dispute shall be referred to arbitration by a sole arbitrator under the Arbitration and Conciliation Act, 1996, seated at the Company's registered office, conducted in English.

17. Changes to these Terms

We may update these Terms from time to time. The revised version takes effect when published on this page with a new effective date; for material changes we will make reasonable efforts to give advance notice by email or in-product. Continued use of the Service after the effective date constitutes acceptance. If you do not accept a change, you must stop using the Service and may cancel under the Refund Policy.

18. General

1. These Terms, together with the Privacy Policy and Refund Policy, are the entire agreement between you and the Company on this subject.
2. If any provision is held unenforceable, it will be modified to the minimum extent necessary and the remaining provisions stay in force.
3. Our failure to enforce a provision is not a waiver of it.
4. You may not assign these Terms without our written consent. We may assign them to an affiliate or in connection with a merger, acquisition or sale of assets.
5. Nothing in these Terms creates a partnership, joint venture, agency or employment relationship.
6. Notices to you may be sent to the email address on your account; notices to us must be sent to support@voxai.biz.

Contact us

Questions about this document can be sent to support@voxai.biz.

Mfluence Private Limited
Email: support@voxai.biz